Andrew gives a tour of Taffy Town to a group of young schoolchildren. Taffy Town seems like a wonderful place, as evidenced in the warm video that plays for visitors hosted by the founder, Uncle Dudley. Uncle Dudley is known to children as the man who makes all the taffy in the world. Tess reveals that when Uncle Dudley died five years ago, the spirit behind Taffy Town died with him. Monica meets Bo, son of Uncle Dudley and the current owner of Taffy Town. Bo has never been able to live up to his father’s genial image, and has come to hate being saddled with the responsibility of Taffy Town. To make matters worse, Taffy Town is losing money, and Bo hires Monica as an efficiency expert to figure out why.

Monica starts to interview the employees of Taffy Town, and finds the veteran staff to be hard working, yet a little lacking in spirit. Clarence, a blind man, works as the taste tester. Susie, following in her family’s footsteps, works the big taffy machine while nursing a quiet love for Bo. Norma, a particularly outspoken employee, works hard in order to support her husband and handicapped son. Isaac keeps to himself dealing with the grief over having lost his wife and daughter in a car accident. Monica learns from Clarence that Dudley bequeathed the factory to Bo, with the stipulation that he could sell it in five year’s time if he so desires. Dudley hoped that Bo would come to love Taffy Town as much as he did.

Monica reports to Bo that the problem with the factory is not a lack of efficiency, but a lack of heart. Bo uses this as justification to sell the factory and announces this to his stunned employees. Monica convinces Bo to give her until the end of the day to change his mind. Bo agrees. Monica prays for guidance. Clarence remembers that Uncle Dudley used to pray all the time and wonders if that is what has been missing. Monica enlists the help of Tess who brings in a band to help lift the spirits of the workers. Tess and Clarence sing a duet of “Surely the Presence” reminding everyone that God is in their midst. Norma steps forward to sing “My Tribute,” marveling at all of the things the Lord has done for her. Susie sings “I Have Decided,” a commitment to live as a child of God. Isaac sings “Hand It Over,” reminding the workers to take their troubles to God through prayer. Monica appeals to Bo to come out of his office and join in the praising, but he refuses, pointing out that her time is almost up.

Just then, an explosion rocks the factory. Unharmed, Bo wonders how God could let an accident happen at the very time He was being praised. Monica then reveals she is an angel and tells Bo that God loves him. Tess appears and makes Bo watch the remainder of Uncle Dudley’s video. Dudley reminds Bo of all the wonderful gifts God gives, and to never stop thanking Him. Tess sings “Doubly Good to You” echoing Dudley’s words. Bo admits that God has been good to him, and sings “How Great Thou Art.” As rescuers clear the wreckage, Bo continues to sing and finds that the workers are dazed but unharmed. Later, Tess finishes the song at the opening ceremony for the newly rebuilt Taffy Town.