Late one night in New York City, a desperate Monica hails a cab and demands that Merl, the driver, take her to the Queensborough Bridge – she says if she doesn’t reach the bridge by 10 pm, someone will die. Flynn Hodge, the proprietor of Flynn’s Bar and Grill also hops in the cab, claiming Monica hasn’t paid her dinner bill. Tess and Andrew watch from the curb, noting that Monica is having a really bad day. In the cab, Monica tells the men that she is an angel and they think she is crazy. Monica reminds Flynn that it was something he did earlier in the day that led to this desperate situation.

Flashback to that morning, Flynn rushes to the bank to appeal a foreclosure on his restaurant. Due to Monica’s poor parallel parking job, Flynn misses his meeting and, despite Monica’s apologies, he yells at her. Tess counsels Monica to forgive Flynn right then rather than harbor her own anger and take it out on someone else. Meanwhile, Andrew counsels Simon to meet his estranged son Russell at Flynn’s restaurant. Later, while Tess and Monica eat lunch at Flynn’s, Monica, still in a foul mood, drops Flynn’s cell phone in the fish tank to cease its annoying beeping. As a result, Flynn misses an important call from the bank. Flynn then yells at Ronnie, the dishwasher, who spends his spare time searching for his missing brother. The cycle continues as Ronnie yells at the waitress, who yells at the bartender, who yells at the customers, including Simon and Russell, who refuse to reconcile. Flynn is also rude to Wendy, a lone customer who leaves the restaurant shortly after she arrives.

Ultimately, the bank loan officer visits the restaurant and finds the customers and staff to be so unfriendly he refuses to reverse the foreclosure. Believing that all is lost, Flynn rants at Monica who is so overwhelmed that she faints. While she recovers, Tess allows Monica to see what would have happened to all these people had she not given in to her anger. In this fantasy, Flynn receives the call from the bank and arranges for an extension on the foreclosure. He is so happy he decides to promote Ronnie. The good mood infects the restaurant and Simon and Russell begin to reconcile. Flynn chats with Wendy, and, as they share their stories, Wendy reveals her depression over the death of her husband. Her grief is so intense that she had planned to jump off the Queensborough Bridge at 10 pm. After seeing what could have been, Monica understands that Wendy has gone to the bridge because Flynn was not able to comfort her.

As it nears 10 pm, the cab arrives at the bridge and Monica and Flynn find Wendy about to jump. Monica reveals to Wendy that she is an angel and apologizes to her for her role in the chain of events, reminding her of God’s love. Flynn also apologizes for being rude to Wendy, offering to be a much-needed friend. On the way back to the restaurant, Flynn recognizes Ronnie’s missing brother and reunites the two. Andrew persuades Simon to reconcile with Russell. When Flynn announces a celebration to close the restaurant, Wendy offers to help financially. Finally, the angels rejoice at God’s ability to put right what went wrong.